The Zoom auto-attendant will ask you to enter your Participant ID. If you’re dialing into someone else’s meeting, and the join before host feature isn’t enabled, press # to wait. If you’re the host of the Zoom meeting, enter your host key to start the meeting. The call queue settings can also be changed and the queue calls can be monitored. The maximum number of members in a call queue is 50. 
In your office, you may route calls to the billing department, sales department, or customer service department. The call queue feature allows account owners and admins to route incoming calls to groups of users.
If you select Warm Transfer, the current call is put on hold until the dialed number is connected. Tap Transfer Complete to hang up. You can continue to use most in- call controls until you complete the transfer . If you want to cancel the warm transfer and return to the original call, tap Cancel Transfer.įrequently Asked Questions Can you forward calls in Zoom?. Dial the phone number and tap the blue transfer button, or tap the contact icon to call an extension, outsideline , or synced contact . Follow the instructions to make or receive a call. Read it also – Customizing Call Handling Settings In Zoom AppĬall Queue Real Time Analytics And Historical Kpis Glossary In Zoom AppĬall Queue Real Time Analytics Dashboard In Zoom AppĪdding Call Queue Analytics To Digital Signage In Zoom If you select Warm Transfer, the original call is put on hold until the dialed number is connected. When the transferee responds , click Complete Transfer to hang up. You can continue to use most in- call controls until you complete the transfer . If you want to cancel the warm transfer and return to the original call, click Cancel Transfer . Click the blue transfer button and select the transfer method:. Dial the phone number to the forwarding destination. You can also enter a name to search for extensions, outside lines, or synced contacts . Follow the instructions to make or receivea call .
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